Shipping & Handling

All your gorgeous purchases will be safely packaged in boxes and sent at Australia Post domestic and international parcel rates.

  • Once your purchase has been packaged and posted, I will email you your individual tracking number (if applicable).
  • Please allow up to 5-7 business days for your order to be packaged and dispatched.
  • Orders are dispatched from Hervey Bay, Queensland, Australia. 

Domestic Shipping:

  • Standard postage usually takes between 3-5 business days
  • Postage times with Australia Post vary from location to location within Australia. You can track your order on the website below: 
  • http://auspost.com.au/mypost/track/
  • Express shipping can be purchased for an additional cost. Please note that express shipping does not guarantee faster handling time.

International Shipping:

Yes we ship internationally (Whoop) I have included at check out the shipping costs for New Zealand, USA/Canada ,UK, Ireland, Netherlands and Singapore. All other countries I have put a flat rate on.

  • Tracking times internationally are an estimate only. This estimate is set by Australia post and does not include handling time.
  • Please note that shipping internationally does not always include tracking. Tracking options are available for the above stated countries, All others do not include tracking.
  • I hold no responsibility for lost parcels & unfortunately cannot replace lost goods due to their one of a kind handmade nature. Please allow up to 5 business days do for order processing & packaging.

Issues:

Lost Parcel - Please contact Australia Post via telephone or submit an enquiry on their website. Unfortunately I cannot replace missing items due to their one-off handmade nature, but please contact me if you have any issues.

Returns / Exchanges? Unfortunately for health & hygiene purposes I cannot accept returns, exchanges or change of minds on earrings. However, if there are any issues please contact me directly. 

Contact:

Carly Spicer - carly@luxeandchaos.com